How to address a concern or appeal a decision

Find out the steps you can take if you have a concern about how the plan rules were applied.

If you have a concern about the service you received or a decision that affects you, contact BC's College Pension Plan – we want to hear about it. We care about getting things right. In most cases we can resolve the issue quickly. However, the process can take longer if we don’t receive complete documentation or if the appeal is complex.

If contacting us does not resolve your concerns, you have the option to start the formal review process.